FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our payment methods, shipping, return policies, and security. At Smokvap, we strive to provide you with the best experience possible and address all your concerns.
Payment
We accept credit/debit cards, PayPal, and some cryptocurrencies. Our goal is to offer various secure options.
We use SSL encryption technology and other security protocols to ensure secure transactions on our website.
Some banks may apply extra charges for international transactions. We recommend checking with your bank.
Currently, we do not offer cash on delivery as a payment option.
Shipping
Delivery times vary between 7 and 15 business days, depending on the customer’s location and the selected shipping service.
Once shipped, you will receive a tracking code to monitor your package on our website or the carrier’s website.
Yes, we offer free shipping for orders over a minimum amount, which varies by region.
Yes, we ship internationally to most countries. Delivery times may vary.
Returns
We accept returns within 15 days of receiving the product, as long as it is unused and in its original packaging.
You can initiate a return by contacting our support team, who will guide you through the process and provide a return label.
Refunds are processed once we receive the returned product and confirm its condition. In most cases, a full refund is issued.
Yes, we offer product exchanges if you want an alternative, subject to inventory availability.
Security
Absolutely. Our site uses advanced encryption technology to protect your personal and financial information.
We comply with data protection regulations and only use your information to process orders and improve your experience.
No, we do not store your credit card details. All payments are securely processed by external payment service providers.
You can reach our security team by emailing support@smokvap.com if you have any concerns.